Frequently Asked Questions

Is the website secure?

This website uses a PositiveSSL certificate to secure online transactions for customers.

  • Any data you submit to this website over an https connection will be securely encrypted with the strongest available algorithms
  • The SSL certificate used by this website carries a $50,000 warranty to further protect customer purchases
  • By choosing PositiveSSL, the owners of this website have proven that customer security is their highest priority

Can I place an order over the phone?

Give our friendly team a call on +44 1474 319024 if you'd like to discuss your order.

The payment method is provided by STRIPE.

We accept the following cards: Visa Debit, Visa Credit, Maestro, Mastercard and American Express.

You need to complete your order online (is the most secure and fast way), however, if you have additional questions please do not hesitate to contact us.

How can I track my order?

You will receive a confirmation email once you complete your payment. You can live track your booking by using your login, furthermore, you will receive email confirmations after each step of completion.

How soon can you collect?

Once we receive your order, our team will allocate the delivery to one of our professional drivers. You will receive an email confirmation or direct call confirming the time of the driver's arrival. The arrival of the drivers is usually up to one hour, however, it depends on the collection location. If you want your collection to be scheduled specifically make sure that you mentioned that in your booking.

Will my order be delivered directly?

Once the driver is collected your order he will head directly to the delivery point. Your order will be delivered in a timely manner according to the conditions on the road without delays on our part. We never share loads so the vehicle you have chosen will be only your items. 

How do you formulate your prices?

Our prices are formulated by - the type of vehicle you have chosen and per loaded mile (collection point to the delivery point). If you still have questions please do not hesitate to contact us - +44 1474 319024